How to generate your XLSTAT support file

The XLSTAT support file is a txt document which contains several technical information about your license, your system as well as your XLSTAT version.

How can the support file be useful?

When an error occurs during the installation or the activation process, the support file can reveal important information and can help our support team detect the problem.

How to generate this file?

The following videos show how to generate the support file on Windows or Mac.

For Windows

Case 1: generate the file through the application

Follow this procedure if you have access to the XLSTAT menu.

Case 2: generate the file though the XLSTAT installation folder

Follow this procedure if you do not have access to the XLSTAT menu due to an incomplete or faulty installation.

For Mac

Case 1: generate the file through the application

Watch the first video

Case 2: generate the file though the XLSTAT installation folder